TRAVEL

5-Star Experiences at Scale

Give your guests the modern, frictionless experience they expect at every step of their trip - from booking to checkout and beyond.

Book a Demo See OpenNash CX

OpenNash CX

Welcome! How can I assist with your trip?

James

My flight just got cancelled. I need to rebook for tomorrow.

OpenNash CX

Found a 7:15 AM direct flight, same cabin class, no change fee. Want me to confirm?

Rebooking — Seat held 15 min

Solutions

How OpenNash CX Works for Travel & Hospitality

Intelligent Concierge, Always Available

AI agents guide travelers through booking options, surface personalized recommendations, and proactively manage itinerary changes in real time. Support travelers 24/7 across voice, chat, SMS, and messaging apps.

Booking Modifications Without Friction

Travelers modify reservations, manage preferences, and access real-time updates without long wait times. AI integrates directly with your PMS and booking engine. Reduce post-booking drop-off and prevent churn.

Loyalty and Service Recovery

Manage loyalty status, rewards, and preferences without friction. Automate upgrade offers, drive repeat bookings, and handle service recovery when things go wrong. Turn problems into loyalty moments.

Capabilities

What You Get

Everything included in your $7,995/month retainer. No per-resolution fees. No integration surcharges.

Booking and reservation management

Itinerary changes and real-time updates

Loyalty program and rewards support

Service recovery and complaint handling

Concierge recommendations

Multi-language support across all channels

$7,995

per month

EVERYTHING INCLUDED · YOU OWN EVERYTHING

Book a 30-Minute Walkthrough

See the full platform at OpenNash CX or compare with Sierra & Decagon.