The customer opens a thread.
Rachel is on the webchat at 14:02. She's been a customer for 18 months. The agent has her identity before she's even finished typing.
Rachel · 14:02I was charged twice for my last order. Can you check?
Fully-managed AI customer support you own
Better customer experience across
Better customer experience across
every channel.
Voice, messaging, and email — answered by a single agent that remembers every customer everywhere, and plugs into the systems you already run. You own the code, the data, and the infrastructure.
Flat fee
/ month
No setup. No annual lock. You own everything.
§ 02Architecture
The system, drawn out
The system, drawn out
One brain.
Every channel.
A single AI core shares knowledge, memory, and identity across every channel your customers use. No silos. No repeated context. Your customer says something on WhatsApp — your voice agent already knows.
Where customers are · channels
Voice
Chat
Email
WhatsApp
SMS
Messenger
Instagram · Telegram · +more
CHANNELS WRITE
SYSTEMS READ & WRITE
What it plugs into · your systems
CCaaS
Genesys · Five9 · NICE · Avaya
CRM
Salesforce · Zendesk · ServiceNow
ERP / DATA
SAP · Data warehouse
CPaaS
Twilio · SIP
Read it like a circuit: every channel writes to one living record, your systems read and write the same record, and every conversation lands in your database — not ours.
N. 01 · KNOWLEDGEProcedures are version-controlled, readable, and editable without filing a vendor ticket.
N. 02 · MEMORYA three-tier living profile: narrative, structured fields, and freeform key/value.
N. 03 · IDENTITYOne customer. One identity. Across voice, SMS, and ten messaging surfaces.
§ 03How the agent works
Annotated, step by step
Annotated, step by step
A real conversation. Read out in the open.
Most AI demos hide the work. This is the work — every lookup, every decision, every tool call the agent made to resolve a $34.99 duplicate charge. Inside the conversation. Without paging a human, opening a ticket, or losing the thread.
Look up who she is.
Before composing a single token of reply, the agent reads from your stack. Identity, recency, language preference, last-known mood. None of this is invented.
TOOLcustomer.fetch_profile38 ms
customer_idcus_8K2J4N
nameRachel Mendez
tenure18 months
tiercore
languageen-US
last_seenwhatsapp · 6d ago
Pull her order from Stripe.
She said "last order" — the agent resolves what that means, calls Stripe directly, and finds the duplicate authorization without asking for an order number.
TOOLstripe.charges.list112 ms
params{ customer: "cus_8K2J4N", limit: 5 }
duplicate$34.99 · order #8472 · 09:14:09
Confirm the duplicate.
Two charges, same amount, seven seconds apart, same order. The procedure is clear: refund the duplicate, no human needed. The reasoning is logged for the audit trail.
PROCEDUREbilling/duplicate_charge_refund.mdv.4
matchsame order_id · same amount · < 60s apart
logaudit_trail.write(...)
Issue the refund — inside the conversation.
Not a ticket. Not a callback. The refund is committed to Stripe before the agent has even finished its reply.
TOOLstripe.refunds.create204 ms
amount$34.99
statusrefunded · re_1Pq...zX
Tell her, in her voice.
The reply is brief, because her profile says she prefers concise. It cites the order, the amount, and the timeline — no filler.
CX · Agent
CX · Agent · 14:02
Found it — duplicate $34.99 charge on order #8472. Refund is already processing; you'll see it back in 1-2 business days.
§ 04What makes this different
Three theses
Three theses
Our KPIs are the same as yours.
Most AI vendors sell you a platform and leave the other 90% to your team - building the workflows, wiring the integrations, keeping it running. We run the whole system and own the outcome, and we are paid on the results we deliver.
i.
We do the work. You own it.
We build, deploy, run, and keep improving the system on your behalf — not a tool we hand over for your team to operate. The code, the data, and the infrastructure all sit in your accounts.
Stop working with us and you keep the entire system, still running. ¹ ZERO SWITCHING COST
ii.
Inspectable by design.
Every prompt is readable. Every decision is logged. Every procedure is version-controlled.
See exactly what your AI says and why — and change its behavior without filing a vendor ticket. ² READ-WRITE SYSTEM
iii.
Plugs into everything your team touches.
1,000+ native integrations across CRM, helpdesk, telephony, payments, commerce, and ops — plus custom builds for the legacy and no-API tools most vendors won't touch.
All part of the retainer, never a surcharge. ³ NO SURCHARGE
§ 05Integrations
Index of native connectors
Index of native connectors
Connects to your entire stack.
A partial index of the 1,000+ native integrations included in your retainer. Custom builds are part of the engagement — never a surcharge.
Salesforce· CRMp. 001
HubSpot· CRMp. 002
Zendesk· Helpdeskp. 003
Intercom· Helpdeskp. 004
Freshdesk· Helpdeskp. 005
Twilio· Telephonyp. 006
Genesys· Telephonyp. 007
RingCentral· Telephonyp. 008
Stripe· Paymentsp. 009
Shopify· Commercep. 010
Klaviyo· Lifecyclep. 011
Slack· Channelsp. 012
§ 06Platform
What's included, end-to-end
What's included, end-to-end
Everything you need to run AI customer support at scale.
Live demo One operational layer for voice, SMS, email, and web chat. The demo shows how OpenNash CX answers, acts, records the transcript, and hands off the cases that need a human.
CHAP. I·VOICE AI
Natural, low-latency voice over enterprise telephony.
Switchable engines from the admin panel — no migration. Built-in guardrails: call duration limits, per-caller rate limits, spend caps.
CHAP. II·LIVE CHAT & SMS
Webchat that resolves with empathy.
TCPA compliance, STOP/START handling, per-contact rate limits, and spend ceilings — none of which you build yourself.
CHAP. III·EMAIL AI
Contextual replies that match your voice.
Reads the full thread, identifies intent, pulls the right knowledge. Track response time, resolution, satisfaction per interaction.
CHAP. IV·OMNICHANNEL
WhatsApp, Telegram, Messenger, Instagram, Line, TikTok, Slack.
Each channel runs independently but shares one brain for identity, memory, and knowledge.
CHAP. V·CROSS-CHANNEL MEMORY
A three-tier living profile.
A narrative re-written after every conversation, structured fields, and freeform key-value memory — stored in your database.
CHAP. VI·HUMAN HAND-OFF
Agents see everything when they take over.
Full transcript, memory profile, tool calls, attempts. Pause the AI mid-conversation; no separate helpdesk; no context loss.
CHAP. VII·AUDIT TRAIL
Every decision, tool call, escalation, outcome — logged.
Queryable, exportable, archivable. See which LLM handled each interaction. Durable records for compliance review.
CHAP. VIII·ONGOING OPTIMIZATION
A dedicated engineer, plus AI that improves itself.
A dedicated engineer keeps your system improving, and the AI self-reflects on real production CX conversations — surfacing gaps and refining your procedures so every case is handled better over time.
§ 07Industries
Table of contents
Table of contents
Built for any industry. Adapts to yours.
The architecture is industry-agnostic. Compliance, audit trails, and data ownership adapt to your requirements.
01Financial ServicesCompliance-ready AI for banks, lenders, and fintechs. Fraud alerts, dispute workflows, account management with full audit trails.FIN →
02HealthcarePatient communication with HIPAA-adjacent requirements. Appointment scheduling, prescription adherence, and enrollment support.HEA →
03LegalEvery interaction is potentially discoverable. AI intake, case status, scheduling — version-controlled procedures.LEG →
04Retail & E-CommerceOrder management, returns, recommendations, loyalty. Increase AOV and retention with personalized support.RET →
05Home ServicesHVAC, plumbing, and electrical. AI answers calls, books jobs, manages agreements, re-engages past customers.HOM →
§ 08Pricing
Filed in plain language
Filed in plain language
One price.
Everything included. Flat fee
Everything included. Flat fee
Unlimited requestsincl.
Custom AI agentsincl.
1,000+ native integrationsincl.
Voice + SMS + 10 channelsincl.
Cross-channel memoryincl.
Ongoing optimizationincl.
Code & data ownershipyours
Total / monthFlat fee
§ 09FAQ
Commercial questions
Commercial questions
Questions buyers ask before the walkthrough.
FAQ 01·SYSTEM
What is OpenNash CX?
OpenNash CX is a fully-managed AI customer support system for voice, SMS, live chat, email, and messaging channels. It uses one shared knowledge, memory, and identity layer across every customer conversation.
FAQ 02·OWNERSHIP
Who owns the OpenNash CX system?
You own the code, data, infrastructure, prompts, procedures, memory, and conversation records. If you stop working with OpenNash, the system and data remain in your accounts.
FAQ 03·PRICE
What does OpenNash CX cost?
OpenNash CX is a flat monthly fee, with no setup fee and no annual lock. Custom AI agents, integrations, voice, SMS, messaging channels, cross-channel memory, and ongoing optimization are included.
FAQ 04·CHANNELS
Which channels and integrations are included?
OpenNash CX supports voice, SMS, webchat, email, WhatsApp, Messenger, Instagram, Telegram, Slack, TikTok, and more. It includes 1,000+ native integrations across CRM, helpdesk, telephony, payments, commerce, data, and operations tools.
FAQ 05·HANDOFF
How does human handoff work?
Human agents receive the full transcript, customer memory profile, tool calls, attempts, and reason for escalation. They can pause the AI mid-conversation without losing context.
FAQ 06·AUDIT
Can we audit what the agent did?
Yes. Decisions, tool calls, escalations, outcomes, model use, and procedure versions are logged into durable records that can be queried, exported, and archived.