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RETAIL

Increase AOV and Loyalty With AI-Driven Support

Provide seamless, always-on customer interactions across the entire shopping journey - from product discovery to returns and loyalty management.

Book a Demo See OpenNash CX
OpenNash CX
Hey! How can I help with your order?
Emma
I got the wrong size. Can I exchange it?
OpenNash CX
Done! Free return label sent for order #9284. We'll ship the right size as soon as we receive it - about 5 days total.
Return label — Sent to [email protected]

Solutions

How OpenNash CX Works for Retail

Order Management Without the Wait

Customers track orders, initiate returns, modify shipments, and check refund status instantly across any channel. AI integrates directly with your OMS, payment processor, and shipping providers. No hold times, no ticket queues.

Personalized Recommendations at Scale

AI surfaces product suggestions based on purchase history, browsing behavior, and customer preferences. Every interaction is a chance to increase cart size and drive repeat purchases without adding sales staff.

Loyalty and Retention on Autopilot

Manage loyalty points, tier upgrades, and rewards across channels. AI proactively engages customers with personalized offers, win-back campaigns, and re-engagement triggers. Keep customers coming back without manual outreach.

Capabilities

What You Get

Everything included in your $7,995/month retainer. No per-resolution fees. No integration surcharges.

Order tracking and modification
Returns and refund processing
Product recommendations
Loyalty and rewards management
Inventory and availability checks
Post-purchase follow-up and reviews
$7,995

per month

EVERYTHING INCLUDED · YOU OWN EVERYTHING

Book a 30-Minute Walkthrough

See the full platform at OpenNash CX or compare with Sierra & Decagon.