Privacy Policy

Effective Date: March 25, 2026 Last Updated: March 25, 2026

OpenNash ("we," "us," or "our") operates the website opennash.com and related services, including SMS-based customer support. This Privacy Policy describes how we collect, use, and protect your information.

Information We Collect

Information You Provide

• Contact information: Name, email address, and phone number when you book a call, submit a form, or text our business number.
• Message content: The content of SMS messages you send to our business phone number (+1 415-200-3711).
• Business information: Details about your company and project requirements shared during consultations.

Information Collected Automatically

• Usage data: Pages visited, time spent on site, and referral sources via standard web analytics.
• Device information: Browser type, operating system, and screen resolution.
• SMS metadata: Phone number, message timestamps, and delivery status for messages sent to our business number.

How We Use Your Information

• To respond to your inquiries: We use your contact information and message content to provide customer support and respond to SMS conversations.
• To provide our services: We use business information shared during consultations to scope and deliver AI automation projects.
• To improve our services: We analyze usage patterns to improve our website and communications.
• To comply with legal obligations: We retain records as required by applicable law and telecommunications regulations.

SMS Communications

When you text our business phone number, you consent to receive reply messages in that conversation. We will only send SMS messages in direct response to your inbound texts. We do not send unsolicited, scheduled, or marketing messages via SMS.

• Opt-out: Reply STOP at any time to stop receiving SMS messages.
• Opt-in: Reply START to resume receiving SMS messages.
• Help: Reply HELP for assistance.
• Message frequency: Varies based on your conversation. We only reply when you text us.
• Message and data rates may apply depending on your mobile carrier and plan.

Data Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information with:

• Service providers: Third-party services that help us operate our business (e.g., Twilio for SMS delivery, cloud hosting providers).
• Legal compliance: When required by law, subpoena, or legal process.

Data Retention

• SMS messages: Conversation history is retained to maintain context for ongoing support. You may request deletion at any time.
• Contact information: Retained as long as necessary to provide services or as required by law.
• Website analytics: Aggregated and anonymized data is retained indefinitely.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security reviews.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your personal information (subject to legal retention requirements).
• Opt out of SMS communications at any time by replying STOP.

To exercise these rights, contact us at the information below.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

OpenNash Email: [email protected] Website: opennash.com